Join Our Team!

Golden Shovel Agency is recruiting for a GateKeeper Client Manager for a fully remote, contract position. The GateKeeper Client Manager will be responsible for providing excellent customer service to their assigned clients and will be their first line of contact. The GateKeeper Client Manager will be able to understand our client's strategic goals and objectives and become a trusted part of our client's team. They will work with our clients and other members of the GSA team to make design changes, create custom content, and other projects as requested by the client. 

A GateKeeper Client Manager serves as a client’s personal account and project manager to ensure that communication and marketing needs are met on a monthly basis. The ideal candidate for this role will be able to demonstrate flexibility, excellent customer service, eagerness to learn, and be detail-oriented.

Responsibilities:

• Meet monthly with assigned clients.
• Respond to all client requests within 48 hours.
• Examine website and social media analytics and review with clients.
• Complete website update requests and/or escalate requests to the development team, as needed.
• Coordinate and/or assist with client projects, as needed.
• Attend weekly team meetings and other meetings, as needed.
• Introduce Golden Shovel features and services as requested by the client to solve their issues.
• Training on new Economic Gateway Content Management System functionality, as needed.

Qualifications or Experience:

• Project Management Experience in a Relevant Field (two years)
• Customer Service Experience (two years)
• Bachelor's degree in marketing, communications, or economic development is preferred.
• Experience working in website content management systems (WordPress, Drupdal, Wix, etc.)
• Experience in Social Media Management 
• Experience in Google Suite 
• Experience in Zoom or Other Virtual Meeting Tools
• Experience in Adobe Creative Suite and/or Canva.
• Ability to work remotely with little or no supervision.
• Communication Skills
• Attention to Detail
• Organization Skills

The GateKeeper Client Manager role is a fully remote, contract position. The contractor must provide their own work space, equipment, software, and internet connection. Apply now and be part of an innovative organization at the forefront of economic development communications.

Golden Shovel Agency is seeking a web designer for project-based contract work on non-commerce website designs. The ideal candidate is someone who is specifically a web designer and is well-versed on the requirements and abilities of design within the web environment. This is a remote position so they need to be able to work independently and meet their deadlines. We are looking for someone who is able to produce a polished, professional tone in their designs, and who will bring a fresh and different design aesthetic to our team.

Responsibilities

• Conceptualize and create intuitive, engaging, and brand-consistent web experiences
• Produce a polished, professional tone in their designs
• Be able to design to accommodate a lot of content
• Be able to create a homepage and subpage design

Requirements

• Designs must be created in Adobe Photoshop as layered PSDs, or possibly Adobe XD. Please inquire for details if Adobe XD is your preferred software. (we don't accept Figma for the designs).
• Layout must comply with the Bootstrap 5 responsive framework.
• Location map files must be created in Adobe Illustrator as layered vector artwork.
• All working files are due upon completion of the project and become the exclusive property of Golden Shovel Agency.

Qualifications

• Bachelor's degree or equivalent experience in web design
• Bring a new and creative look to the job
• Adobe Photoshop, Adobe Illustrator
• Ability to work with Bootstrap 4/Bootstrap 5 responsive framework
• Preference is given to designers with 2+ years experience

The timeline for a standard website design project is 2 weeks from initiation (designer's receipt of project brief and materials and/or kick off call) for internal creation and revision of the designs, plus additional time as needed for client revisions until sign-off is achieved.

Please submit your resume, portfolio, and pricing information if you are interested in being considered for design contract offers.

Golden Shovel Agency is the national leader in digital communications for economic development organizations. Our cutting-edge technology and marketing strategies help economic development teams promote their community and gain the ongoing attention of businesses, site selectors and emerging workforces. Our team is passionate about the success of our client , and we have an all-time client retention rate of 95% (over 14 years).

The Business Development Representative will be responsible for making calls to prospective clients and setting up appointments/meetings for our sales leadership team. This person will be responsible for logging weekly activity (calls, meetings, proposals, leads, etc.) into a robust CRM (Customer Relationship Management). The ideal candidate will be someone who has a positive attitude, embraces introductory conversations, is a self-starter, and is detail oriented.

Come work for a great all-remote team!

Responsibilities:

• Make outgoing calls from a combination of warm and cold leads
• Set meetings and appointments for our sales leadership team
• Attend all initial meetings and select follow-up meetings with your prospects
• Understand the customer's needs and offer Golden Shovel solutions.
• Tailor content of sales approach by studying client needs and providing a custom solution.
• Keep management informed and can accurately assess where sales prospects are in the sales pipeline.
• Monitor competition by gathering marketplace information and comparing industry solutions.
• Maintain professional and technical knowledge by attending webinars and learning Golden Shovel's solutions.
• Contribute to team efforts by accomplishing sales goals and communicating with the team.

Qualifications/Skills:

• Ability to reach the best contacts, identify initial needs, discuss various value propositions, and set solid meetings for mutual calendars..
• Prospecting skills
• Negotiation skills
• Cold Calling
• Strong phone communication skills (nimble with topics of conversation)
• Customer Service

The Business Development Representative role is a fully remote, contract position. The contractor must provide their own work space, equipment, software, and internet connection. This position has a monthly contracted amount and commission for sales. Apply now and be part of an innovative organization at the forefront of economic development communications.